Reputation Management Help Guide
What Is Reputation Management?
Reputation Management helps you:
- Request reviews from happy clients
- Monitor your online reviews (Google & Facebook)
- Respond quickly to positive or negative feedback
- Build trust by showing off your best reviews
It’s a simple way to improve your online presence and gain credibility.
1. Where to Find It
- Go to the Reputation section in your main menu
- You’ll see your current review stats and options to manage reviews
2. Requesting Reviews
- To ask clients for reviews:
- Click “Request Review”
- Choose whether to send via Email or SMS
- Select the contact(s) you want to ask
- Use the pre-written message or customise it
- Click Send
Tip: Only send to happy clients to reduce the chance of negative reviews.
3. Review Monitoring
- Connect your Google and/or Facebook pages
- See new reviews as they come in
- View star ratings, comments, and the review source
- Sort by rating or date to stay on top of feedback
4. Responding to Reviews
- Click on any review to write a public response (on Google or Facebook)
- A polite, professional reply builds trust and shows great customer service
- For negative reviews: stay calm, apologise if needed, and offer to resolve the issue privately
5. Reporting & Insights
- Track how many reviews you’ve received
- See your average rating over time
- Spot trends or changes in customer feedback